Cookie Policy

At ZendoWhisper, a product of Intellixio (“we”, “us”, or “our”), we use cookies and similar tracking technologies on our website and services (“Website”). This Cookie Policy explains what these technologies are, how we use them, the types of information collected through them, your choices regarding their use, and your rights. This Cookie Policy is part of and incorporated into ourPrivacy Policy andTerms of Service.

By accessing or using our Website, you consent to the use of cookies and similar technologies as described in this policy. If you do not agree, please adjust your browser settings or refrain from using our Website.

1. What Are Cookies and Similar Technologies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, provide analytics to website owners, remember your preferences, and provide personalized advertising.

In addition to cookies, we may use other similar technologies:

• Web beacons/Pixels: Clear graphic images placed on a web page or in an email that are used to monitor the behavior of the user. These are also known as pixel tags or clear GIFs.
• Local Storage Objects: These are sets of data that are stored on your browser by a website. They can be used for similar purposes as cookies but can store larger amounts of data.
• JavaScript: Code that can be used to read and set cookie values, capture information about your device, and track your interactions with our Website.
• Device fingerprinting: Collection and analysis of information from your device, such as your operating system, browser type, IP address, and installed fonts, to create a unique profile of your device.

2. Types of Cookies We Use

We use the following types of cookies on our website:

2.1 Strictly Necessary Cookies

These cookies are essential for you to browse our website and use its features, such as accessing secure areas. Without these cookies, certain services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

Examples of strictly necessary cookies we use:

• Authentication cookies that identify you when you're logged into our platform
• Security cookies that detect authentication abuses
• Session cookies that enable website functionality during your visit
• Load balancing cookies that distribute the workload across multiple computers

Legal basis for processing: These cookies are processed based on the necessity to provide our services to you as requested (performance of a contract).

2.2 Functional Cookies

These cookies allow our website to remember choices you make and provide enhanced, personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.

Examples of functional cookies we use:

• Cookies that remember your language and display preferences
• Cookies that remember your settings and preferences for future visits
• Cookies that recall information you've entered (such as form completion information)

Legal basis for processing: These cookies are processed based on your consent.

2.3 Analytics/Performance Cookies

These cookies collect information about how visitors use our website, including which pages visitors go to most often and if they receive error messages. This information helps us improve our website and your browsing experience. All information these cookies collect is aggregated and anonymized.

Examples of analytics cookies we use:

• Google Analytics cookies that track user behavior on our website
• Cookies that measure page load times and other performance metrics
• Cookies that help us understand which features are most popular
• Cookies that help us detect errors and test new features

Legal basis for processing: These cookies are processed based on your consent and our legitimate interests in improving our website and services.

2.4 Advertising/Marketing Cookies

These cookies are used to track visitors across websites to enable publishers to display relevant and engaging advertisements. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns.

Examples of marketing cookies we may use:

• Cookies that remember which advertisements you've seen
• Cookies that help us measure engagement with our marketing campaigns
• Cookies that help us understand how users interact with content

Legal basis for processing: These cookies are processed based on your consent.

3. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website, deliver advertisements on and through the service, and enhance your user experience. These may include:

• Analytics providers: We use Google Analytics, which places cookies on your device to analyze your browsing patterns and provide us with statistics on how our website is used. To learn more about Google Analytics and how to opt out, visit Google Analytics Opt-out Browser Add-on.
• Social media platforms: When you use social sharing features (such as Facebook, Twitter, or LinkedIn sharing), these platforms may place cookies on your device. These third-party services are outside our control. We encourage you to check the privacy policies of these third-party services to understand how they use cookies.
• Customer support tools: We use tools such as chat widgets that place cookies on your device to provide their services and remember your preferences.
• Marketing service providers: These may include tools like HubSpot, Mailchimp, and others that help us manage and track our marketing efforts.

We do not have access to or control over cookies or other tracking technologies that these third parties may use. We are not responsible for the privacy practices or the content of these third-party services. We encourage you to review the privacy policies of these third parties.

4. Cookie Lifespan

Cookies can remain on your device for varying periods of time:

• Session Cookies: These are temporary cookies that exist only during your browser session. They are deleted when you close your browser.
• Persistent Cookies: These remain on your device for a specified period or until you delete them manually. They can be used to remember your preferences for future visits, keep you signed in, or for tracking purposes. Our persistent cookies typically expire within 12 months, though some may last longer depending on their specific purpose.

5. How We Use Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

• To ensure the website functions properly and securely
• To understand how visitors interact with our website (page views, traffic sources, etc.)
• To remember your preferences and settings
• To improve the speed/security of the site
• To allow you to share pages with social networks
• To personalize your experience based on your interactions
• To analyze the performance of our website and services
• To measure the effectiveness of our marketing campaigns
• To protect against fraud and unauthorized access

The information we collect through these technologies may include:

• IP address and approximate location (country or city level, not precise location)
• Browser type and version
• Device type and operating system
• Pages visited and actions taken on our website
• Referring website or source
• Date and time of visits
• Language preferences

6. Your Cookie Choices and Rights

You have several options to control or limit how we and our third-party partners use cookies:

6.1 Cookie Consent Tool

When you first visit our website, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking on the “Cookie Settings” link in the footer of our website.

6.2 Browser Controls

Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie
• Use private or incognito browsing sessions

You can find instructions on how to manage cookies in your browser here:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

6.3 Third-Party Opt-Out Tools

For cookies used for analytics and advertising, you can opt-out via:

• Google Analytics Opt-out
• Network Advertising Initiative
• Your Online Choices (EU)

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly. In particular, strictly necessary cookies are required for the website to operate correctly.

7. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. International Data Transfers

The information we collect through cookies may be transferred to and processed in countries outside your country of residence, which may have different data protection laws. When we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection as required by applicable data protection laws.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. We will indicate at the top of this policy when it was most recently updated. Any material changes will be posted prominently on our website, and when appropriate, we'll notify you by email. Your continued use of our website after such changes constitutes your acknowledgment of the modified Cookie Policy.

10. Cookie Policy and Privacy Laws

This Cookie Policy has been created with consideration of privacy laws including:

• General Data Protection Regulation (GDPR)
• ePrivacy Directive (Cookie Law)
• California Consumer Privacy Act (CCPA)
• Personal Data Protection Act (PDPA) of Bangladesh

Depending on the laws applicable to you, you may have additional rights regarding your personal information. For more details, please visit ourPrivacy Policy andGDPR Compliance pages.

11. Contact Us

If you have any questions about our Cookie Policy, please contact us at:

For more information about how we handle your personal data, please review our Privacy Policy.

Our Data Protection Officer can be contacted at dpo@zendowhisper.com for privacy-related inquiries or concerns.